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Scheduler - MA Experience Preferred

Department: VPA
Location: Kansas City, MO
Company: Visiting Physicians Association

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Scheduler - MA Experience Preferred

Visiting Physicians Association, a national leader in delivering home based primary care, works with home health and hospice agencies to ensure patients receive continuity of care in the home environment. VPA in-home physicians collaborate with agencies to establish in-home treatment plans and certify the need for services. VPA partners with over 1,000 home health agencies, collaborates with independent and assisted living communities, and works with skilled nursing facilities and hospitals nationally to coordinate services and patient transitions to home care.

The Scheduler confirms and prepares daily patient visit schedules for physicians. Maintains scheduling system to tract all visits and other required information

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contact patient/caregiver by telephone to schedule physician visit
  • Receive incoming calls from individuals requesting a physician visit
  • Enters all required information and maintains necessary follow up on system as required
  • Prepare patient chart for scheduled visit including set up of new patient with all required documents
  • Prepares and distributes written visit schedule for next business day after all appointments are confirmed
  • Aids in communication with patient and caregivers
  • Maintains patient confidentiality
  • Attends required meetings and in-services
  • Other duties as required
  • Based upon size of the office may need to also perform Medical Assistant duties as shown on the Medical Assistant job description

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • High School Diploma/GED
  • One - Two years experience in customer service
  • Must have good computer skills

PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • Knowledge of practice protocols to assist in scheduling patients for care
  • Skill in maintaining department quality assurance and control standards
  • Computer skills and ability to learn new systems required
  • Ability to adapt and apply guidelines and procedures
  • Ability to communicate clearly in the English language
  • Skill in teamwork and maintaining relationships with patients, caregivers and coworkers

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

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