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Intake Coordinator (covering the Saginaw area)

Department: Home DME
Location: Southfield, MI
Company: Home DME

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Durable Medical Equipment (DME) Intake Coordinator

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and home-bound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

RESPONSIBILITIES:

  • Process and dispatch hospice and insurance orders
  • Intake information from referral sources and client/patients in a professional, knowledgeable, and courteous manner
  • Route client/patient referrals to the appropriate department or individual(s) in the company
  • Establish and maintain accurate and complete client records
  • Receive calls from new client/patients and referral sources, and document all customer communication
  • Assist billing department with the verification of insurance coverage for new customers
  • Assist billing department with the re-verification of insurance coverage for current customers
  • Prepare and secure Certificates of Medical Necessity (CMNs)
  • Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records
  • Participate in surveys conducted by authorized inspection agencies
  • Participate in Company's Performance Management program as requested by the Performance Management Coordinator
  • Participate in Company committees when requested
  • Pursue continuing education programs appropriate to job responsibilities
  • Perform other duties as assigned by General Manager

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent
  • Effective interpersonal, time management and organizational skills
  • Strong communication skills in speaking and writing
  • Organizational skills sufficient to maintain consistently accurate records
  • Ability to recognize and direct information to the appropriate health care provider
  • Computer skills that include word processing and efficient use of the Internet and e-mail
  • Insurance reimbursement knowledge and health insurance billing experience
  • One year experience in HME Customer Service

PHYSICAL REQUIREMENTS:

  • Must occasionally lift and/or move up to 20 pounds

 

 

 

APPLICATION INSTRUCTIONS
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

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