Jobs and Careers at the U.S. Medical Management Talent Network

Community Liaison

Department: Grace Hospice
Location: Grand Rapids, MI
Company: Grace Hospice

Community Liaison 

At Grace Hospice, our mission is for each employee to treat every patient as their own treasured loved one, providing care that affords a quality of life that outweighs quantity of days, and supports caregivers as their hearts find healing.    

Our program ensures that our patients will spend the final days of their journey in comfort and with dignity. If you are caring, compassionate, and have a true desire to help others, becoming a member of the Grace Hospice team may be the perfect opportunity for you.

Some of the benefits and advantages of working with Grace Hospice Include:
      

  •  Grace Hospice is CHAP accredited and we are Members of the National Hospice and Palliative Care Organization.   
  •  We invest in our employees’ career development and growth.    
    • Comprehensive orientation programs for new hires   
    • Leadership Academy meetings held off-site regularly for continuous development of our site leadership team members (Office Manager, CS, DCS, and Administrator). 
  •  Grace offers advancement opportunities.   
    • Grace Hospice has 27 locations across the U.S. and we are growing!  This growth creates additional advancement opportunities for strong performers.   
    • We provide an innovative healthcare environment offering a clinical ladder.    
  •  Grace is founded firmly on five pillars of excellence: People, Service, Quality, Finance, and Growth.   
  •  Our environment offers collaboration and provides tools and programs to enhance our team’s ability to provide excellent care.    
    • Our point-of-care system is state of the art:  HomeCare HomeBase.    
    • Employees have access to referring physicians and other professional resources on a daily basis.    
    • Inter-disciplinary Team conferences are held regularly to discuss and optimize patient care.    
    • Our ‘Meaningful Memories’ program is in development to provide exceptional patient experiences. 

POSITION DESCRIPTION  

The Community Liaison networks within the service area to educate family members and care providers regarding the benefits of the services offered and provided by Grace Hospice.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Meets with potential clients, hospitals, skilled nursing facilities, assisted living communities, etc. and introducing Grace Hospice services. 
  • Responsible for generating referrals by educating families and health care providers about the services, benefits, and features of hospice care. 
  • Builds and maintains relationships within community, maintaining a log of all contacts and activity. 
  • Participates in performance improvement activities. 
  • Acts as Liaison between the hospice agency, referring providers, families and patients to solidify the foundation of newly formed relationships. 
  • Performs other duties as assigned. 

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • Minimum of 3 years sales experience preferably selling intangible services.  
  • Valid State driver’s license. 
  • Willing and able to travel the service area to pay visits and make sales calls.  
  • Possesses exceptional communication skills, along with integrity, and initiative.
  • Self-motivated and able to complete work in an unsupervised environment. 

PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • A combination of business to business sales, and business to consumer sales experience preferred.
  • Experience, understanding, and appreciation of the benefits of hospice care preferred.
  • Some college preferred. 
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