Jobs and Careers at the U.S. Medical Management Talent Network

HomeCare HomeBase (HCHB) EMR Technician

Department: Training & Development
Location: Troy, MI
Company: USMM

HomeCare HomeBase (HCHB) EMR Technician 

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

POSITION DESCRIPTION  

The HomeCare HomeBase Technician is responsible for training and supporting Grace Hospice/Comfort Hospice and Pinnacle Home Health divisions on the Cerner/Homeworks, HomeCare HomeBase, SHP, and TruCare software.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Monitor the system at the site level and system level to assure standards are in place
  • Provide training on select applications for HH and HOS
  • Analyze and ensure consistency in our training company wide
  • Transition/support users to use Help Desk ticket system
  • Troubleshoot system issues
  • Provide support to the end users for the software related to Home Health and Hospice
  • Provide supplemental training on the system for updates and version changes
  • Schedule/set up virtual training and assign training patients for both new hires and refresher trainings
  • System update/version testing prior to production install to end users
  • Communication and escalation of issues
  • Biweekly meetings
  • Importing supplies for both programs
  • Importing medications for Hospice CR8358 reporting
  • Create and update system documents for end users and team support
  • Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • Experience with HomeCare HomeBase EMR system
  • Minimum 1 year experience in Home Health and/or Hospice office related work
  • Ability to communicate effectively with all personnel levels within the organization
  • Knowledge of Home Health and/or Hospice regulations as it relates to CMS
  • Strong Computer Skills: Microsoft Excel, Word, Outlook.
  • Ability to quickly learn new applications
  • Basic computer and software troubleshooting skills
  • Time management and ability to multi-task
  • Professional demeanor, self-motivated, dependability, and organizational skills

PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • Some college
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