Jobs and Careers at the U.S. Medical Management Talent Network

Application Support & Systems Trainer

Department: Training & Development
Location: Troy, MI
Company: USMM

Application Support & Systems Trainer

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

POSITION DESCRIPTION  

The Application Support & Systems Trainer is a qualified professional that functions as a software resource expert and support for the home health and hospice divisions. The Application Support & Systems Trainer is responsible for systems support and education/training related to the electronic medical records (EMR) system software, devices, and related processes/workflows. In addition: the Application Support & Systems Trainer will organize and facilitate both onsite and teleconference trainings by maintaining liaisons with the division line Administrators, and will carry out all trainings following established guidelines, procedures, and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Perform assigned/scheduled audits within the EMR system at the site level to assure compliance with policies, procedures, and processes/workflows and report accordingly
  • Providing onsite and teleconference EMR and device trainings as needed and scheduled, providing consistency in training both in presentation and data/education provided following established guidelines, procedures, and processes
  • Provide ongoing supplemental training for system updates, version changes
  • Monitor and complete HCHB Training Service Desk ticketing system requests
  • Assist the IT HCHB helpdesk as needed when deemed necessary by the supervisor
  • Schedule and conduct onsite trainings as requested and approved by the supervisor
  • Maintain documentation of trainings including attendees, topics/agenda, and needed follow-up. In addition: evaluates employee learning/training status and submits post training evaluation documents to the supervisor and respective Administrator
  • Communicate effectively with the ability to direct field staff/back office staff with all technical aspects related to the system and devices
  • Content expert for PointCare and back office operations/workflows
  • Ensures accuracy of information/education provided
  • Follows all established training guidelines, workflows, policies, and procedures
  • Ability to defuse/deescalate and redirect effectively if issues arise and escalate issues as appropriate to the supervisor
  • Performs these duties and all other duties as assigned without restrictions including travel as assigned by the supervisor

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • High School Diploma or a general equivalency degree (GED) required
  • One year of experience in the field of health services preferably Home Health and/or Hospice related work
  • Ability to communicate effectively with all personnel levels within the organization
  • Excellent verbal and written communication skills
  • Proficiency in personal computer use, including email, word processing, spreadsheet and presentation software
  • Ability to problem solve to root cause independently, analyze data, and communicate the outcome/resolution effectively to the requestor and/or employee/end user
  • Advanced computer skills: Microsoft Excel, Word, and Outlook
  • Experience with EMR system(s) is required. Ability to quickly learn new applications. Basic troubleshooting skill for computers/devices/software
  • Must display a Professional demeanor, dependable, and possess the ability to multi-task with strong time management and organizational skills
  • Must thrive in a dynamic; fast paced environment with the ability to quickly adapt to changes with a positive outlook/attitude
  • This individual must be able to work independently, be proactive, assertive and motivated to complete tasks and remove barriers to meet established goals
PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE 
  • Bachelorís degree in related field
  • Knowledge of Home Health and/or Hospice regulations as it relates to CMS
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