Jobs and Careers at the U.S. Medical Management Talent Network

Application Support Specialist

Department: IT
Location: Troy, MI
Company: USMM

Application Support Specialist

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

POSITION DESCRIPTION  

Responsible for providing real-time and follow up support to end users that access healthcare systems to perform their primary job responsibilities. This position will be involved with troubleshooting common issues and testing new application releases prior to promoting to the end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Communicate effectively with end users to troubleshoot and resolve EMR related issues
  • Complete and track work orders and support tickets for all assignments
  • Assist with identification, research, and resolution of technical problems
  • Performs software application testing for new releases/implementations
  • Works with managers and teammates to develop accurate estimates of assigned tasks
  • Familiarity with a variety of the field’s concepts, practices, and procedures
  • Participates in training and mentoring of team members
  • Supports other projects and initiatives as required
  • Provides rotating on-call support
  • Other duties as assigned
  • Varying shifts are available

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • 1-2 years in a support role or technical role
  • Must have strong computer skill
  • Ability to work independently and with a team
  • Problem solving and strong analytical skills required
  • Excellent organizational and time management skills
  • Healthcare experience and/or clinical knowledge a plus

PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • Experience and familiarity with the healthcare industry, including medical records and related privacy and security rules
  • Associates or Bachelor degree in related field
  • Familiarity with helpdesk ticketing procedures

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