Jobs and Careers at the U.S. Medical Management Talent Network

Director of Clinical Applications and System Trainers

Department: Training & Development
Location: Irving, TX
Company: USMM

Director of Clinical Applications and System Trainers

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.


Under the direct supervision of the Chief Executive Officer, the Director facilitates and supervises the interdisciplinary adoption, application, and performance of software solutions to create and maintain data-driven clinical operations and supporting processes. This position oversees the merger of electronic healthcare documentation and business operations.


  • Provides leadership and management in the identification, acquisition, planning, development, and roll-out on all clinical information system, or upgrades as well as the supporting the associated back-office systems
  • Supports clinicians, health care workers, affiliates, partners, and non-clinical staff by providing continuous support, troubleshooting errors, and identifying opportunities for clinical information system improvements
  • Identifies problem areas in the clinical practice or back-office workflow and develops solutions that will enhance system performance and optimize utilization by clinical practitioners
  • Serves as point of contact for all information management issues including but not limited to: system performance/optimization, security, integration of information, patient confidentiality and HIPAA
  • Provides education and practical demonstration for all division leadership and field staff as needed for optimal operational performance
  • Maintains open lines of communications with all members of the continuum and collaborates with the team on shared responsibilities such as orders management, face to face, and document linking
  • Researches and is current on all CMS requirements and provides executive summaries and recommendations to division leads to enhance operations while maintaining compliance with CMS
  • Works closely with Director of Quality and Compliance to ensure optimal gathering and reporting of patient care outcomes
  • In collaboration with external vendors and/or internal information systems department develops and manages education and training sites for ancillary services
  • Oversight and Direction of HCHB Help Desk
  • Update all System Trainers on changes to the system
  • Serve as a backup to the trainers in the field, as needed
  • Coordinate testing of system updates prior to Production install to end users
  • Under the direction of the Chief Executive Officer collaborates with finance and budget department to extract and build custom reports to improve operational management at the site level
  • Other duties as assigned


  • Knowledge of CMS and CHAP requirements for home health, hospice, and DME
  • Expert knowledge of information systems, medical coding, information organization, clinical decision support, and organizational issues
  • Current knowledge in health information system architecture in the Home Health and Hospice businesses and at least two (5) years of experience with software management
  • A flexible schedule (90% travel required)
  • Efficient work habits; able to quickly move from one assignment to the next
  • Professional demeanor, self-motivation and dependability
  • The ability to communicate effectively with all personnel levels within the organization
  • Excellent verbal and written communication skills
  • Excellent organizational, management, and analytical skills
  • A current driverís license, good driving record, and proof of insurance

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