Jobs and Careers at the U.S. Medical Management Talent Network

Quality Improvement Coordinator

Department: Clinical Operations
Location: Troy, MI
Company: USMM

Quality Improvement Coordinator

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and home-bound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

Position Description

The Quality Improvement Coordinator will support the quality improvement and patient satisfaction efforts, governmental reporting, data collection, and distribution of reports to practices and providers.


Essential Duties and responsibilities

  • Provide direct administrative support to Quality Improvement (QI) Department, the Quality Improvement Committee and Peer Review Committee
  • Schedule, send communications, develop agendas, request content, organize and prepare materials, attend and write minutes and maintain records for committee meetings
  • Support QI team on GPRO, Meaningful Use, Customer Satisfaction and other QI initiatives
  • Liaison between patients with quality of care concerns and the Quality Management Department and House Calls Medicine.
  • Aggregate data collected by QI personnel and compile reports
  • Assist in preparation of daily, weekly, monthly, quarterly reporting documents
  • Coordinate reporting to USMM departments, providers & partners as appropriate
  • Develop ideas for performance and process improvement within the department
  • Conduct research for resources available for QI projects and update documents as needed
  • Organize a variety of tasks and prioritize in order of importance and impact on internal and external customers
  • Interact with USMM partners including but not limited to providers, hospice, home care and DME
  • Other administrative functions/projects as assigned


REQUIRED Knowledge, Skills and Experience

  • High School Diploma
  • Self-motivated and able to work within a highly complex, fast paced changing environment while handling and organizing multiple priorities to completion
  • Excellent skills in oral and written communication and time management
  • Interpersonal skills necessary to effectively communicate sensitive or confidential information with callers, healthcare personnel and external organizations
  • Telephone customer service skills including the ability to project knowledge, trust and confidence in a professional manner and setting
  • High functioning problem solving skills to clarify needs and identify appropriate solutions
  • Strong verbal and written communication skills, and understanding of medical terminology
  • Intermediate to advanced understanding of database/web applications, databases, word processing and spreadsheet applications


preferred Knowledge, Skills and Experience

  • Two - five years of college level course work
  • Related experience in health care field
  • Ability to work with groups to understand data needs
  • Schedule flexibility based on company needs, project deadlines

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