Jobs and Careers at the U.S. Medical Management Talent Network

Scheduler

Department: VPA
Location: Indianapolis, IN
Company: Visiting Physicians Association

Scheduler

Visiting Physicians Association, a national leader in delivering home based primary care, works with home health and hospice agencies to ensure patients receive continuity of care in the home environment. VPA in-home physicians collaborate with agencies to establish in-home treatment plans and certify the need for services. VPA partners with over 1,000 home health agencies, collaborates with independent and assisted living communities, and works with skilled nursing facilities and hospitals nationally to coordinate services and patient transitions to home care.

POSITION DESCRIPTION  

The Scheduler confirms and prepares daily patient visit schedules for physicians and maintains scheduling system to track all visits and other required information.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Contacts patient/caregiver by telephone to schedule Physician visit
  • Receives incoming calls from individuals requesting a Physician visit
  • Enters all required information and maintains necessary follow up on system as required
  • Prepares patient charts for scheduled visits including setup of new patients with all required documents
  • Prepares and distributes written visit schedules for next business day after all appointments are confirmed
  • Aids in communication with patient and caregivers
  • Maintains patient confidentiality
  • Attends required meetings and in-services
  • Other duties as required
  • Based upon size of the office may need to also perform Medical Assistant duties as shown on the Medical Assistant job description

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE  

  • High School Diploma/GED
  • 1-2 years of experience in customer service
  • Knowledge of practice protocols to assist in scheduling patients for care
  • Skill in maintaining department quality assurance and control standards
  • Computer skills and ability to learn new systems
  • Ability to adapt and apply guidelines and procedures
  • Skill in teamwork and maintaining relationships with patients, caregivers and coworkers

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