Jobs and Careers at the U.S. Medical Management Talent Network

Operations Support Specialist

Department: Home DME
Location: Indianapolis, IN
Company: Home DME

Operations Support Specialist

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

Position Description

The Operations Support Specialist will work under the direction of the VP - DME to support operational excellence of The Home DME.

Essential Duties and responsibilities

  • Reporting business and clinical operations data to VP

  • Reporting on staffing per location reports and variances to staffing model

  • Assisting with coordination of staff development including orientation, in-service, continuing education, and competency testing and performance improvement

  • Update and maintain policy and procedures manual and accreditation functions.

  • Maintain monthly flash report and overtime report

  • Coordinating with other USMM departments, including Purchasing, Intake, IT, AP, Billing, as appropriate

  • Maintains open lines of communication with all members of the healthcare team

  • Reporting and solving intake operational issues, and billing

  • Reporting operational progress toward accomplishing operational and strategic goals

  • Provides direction by monitoring and supporting organizational efforts to constantly improve the quality of services and customer/patient satisfaction

  • Provides input to management on the development of programs and processes

  • Maintains all Performance Improvement Measures and reaccreditation requirements

  • Responsible for meeting documents to adhere to the accreditation process and maintains logs, rosters, as required†

  • Assists in accrediting new sites

  • Utilizes and distributes electronic medical record reports to assure compliance as assigned

  • Follows agency policies and procedures

  • Maintain and perform all functions required by human resources as it relates to The Home DME

  • Requests for positions, terminations, applications, and all other functions

  • Works with recruiting and staff to find candidates for positions

  • Reviews commission and expense reports for accuracy

  • Write standard operating procedures and flowcharts

  • Designs the work flow process

  • Performs these and all other duties as assigned

REQUIRED Knowledge, Skills and Experience

  • High school diploma

  • Five years of DME experience

  • Excellent verbal and written communication skills and strong interpersonal skills

  • Demonstrates integrity, good judgment and initiative

  • Previous knowledge of the regulatory requirements at the state, federal, and local level including intimate knowledge LCD guidelines for DME items

  • Understanding of DME and the services provided to patient and family/caregiver

  • Health care experience that has included opportunities to apply principles and practices of service provision in the home

  • Health care experience which has provided opportunity to develop and refine administrative and managerial skills

preferred Knowledge, Skills and Experience

  • Knowledge of ACHC Accreditation

  • Bachelorís degree in Health Care Administration or Business

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