Jobs and Careers at the U.S. Medical Management Talent Network

Intake Coordinator

Department: Home DME
Location: Southfield, MI
Company: Home DME

Intake Coordinator 

The Home DME is a partner of US Medical Management and owned by a Fortune 250 company. The Home DME presents employees with the opportunity to work in a unique healthcare continuum designed with world class patient care in mind. USMM had developed and owns several allied health properties, which assist in the provision of home based primary care and furthers the value and efficiency of house call medicine. These partnerships include, Hospice, Home Care, Visiting Physicians, Laboratory, Diagnostics, Homescripts, and Durable Medical Equipment.

The Home DME provides excellent service delivered by Professional Technicians who will assemble and demonstrate high quality medical equipment. The Home DME carries a full line of mobility devices and accessories that are delivered directly to the home.

POSITION DESCRIPTION 

The Intake Coordinator is responsible for processing information about new client/patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Report any misconduct, suspicious or unethical activities to the Compliance Officer.
  • Intake information from referral sources and client/patients in a professional, knowledgeable, and courteous manner.
  • Route client/patient referrals to the appropriate department or individual(s) in the Company.
  • Establish and maintain accurate and complete client records.
  • Receive calls from new client/patients and referral sources, and document all customer communications.
  • Assist billing department with the verification of insurance coverage for new customers.
  • Assist billing department with the re-verification of insurance coverage for current customers
  • Prepare and secure Certificates of Medical Necessity (CMNs).
  • Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records.
  • Participate in surveys conducted by authorized inspection agencies.
  • Participate in the Company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
  • Participate in Company committees when requested.
  • Pursue continuing education programs appropriate to job responsibilities.
  • Perform other duties as assigned by Vice President.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • High school diploma or equivalent
  • One year of experience in HME Customer Service
  • One year of experience in DME Intake
  • Insurance reimbursement knowledge and health insurance billing experience
  • Effective interpersonal, time management and organizational skills
  • Strong communication skills in speaking and writing
  • Organizational skills sufficient to maintain consistently accurate records
  • Ability to recognize and direct information to the appropriate health care provider
  • Computer skills that include word processing, and efficient use of the internet and e-mail

PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • One year experience with respiratory, CPAPs

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