Jobs and Careers at the U.S. Medical Management Talent Network

Corporate Receptionist

Department: Human Resources
Location: Troy, MI
Company: USMM

Corporate Receptionist 

U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.

Position Description

Receptionist is responsible for the professional and efficient managing of visitors, telephone calls and messages, as well as a variety of clerical duties that support customer services and presentation of a professional office.

Essential Duties and responsibilities

  • Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and visitors
  • Promptly, accurately, professionally and courteously receives and assesses 100% of all telephone calls and directs and/or records and relays messages
  • When on duty, ensures the reception station is staffed 100% of the time
  • Signs for deliveries when necessary and notifies recipients
  • Send out expressions of sympathy to family members of recently deceased patients
  • Routinely schedule meetings with visiting vendors and staff as requested
  • Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor

Knowledge Skills & Abilities

  • Knowledge of practice protocols to assist in triage of phone calls and customer questions
  • Skill in maintaining department quality assurance and control standards
  • Computer skills and ability to learn new systems as required
  • Ability to adapt and apply guidelines and procedures
  • Ability to communicate clearly in the English language
  • Skill in teamwork and maintaining relationships with patients, caregivers and coworkers

REQUIRED Knowledge, Skills and Experience

  • High School Diploma/GED
  • 1-2 years of experience in customer service
  • Must have excellent computer skills

 

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